faq

Frequently asked questions

What collar size does my dog need?


Unless you already know the neck circumference of your dog by previous collars, we recommend measuring again before ordering. You simply need your dog and a measuring tape. As an alternative to the measuring tape, you can also just take any cord or lanyard which you can then measure with a ruler / folding rule. While your four-legged friend is standing, measure exactly where the collar is otherwise applied, right in the middle of the neck. Make sure that it fits snugly, but that one finger fits between neck and tape.




Can I wash my collar / leash in the washing machine?


One benefit of the cord that we use is that it doesn’t rot when getting wet and that it dries quickly. So the answer is: yes! You can wash the collar, but please note the following: - For best results we recommend to soak the collar / leash for approx. 2-3 hours in warm water with gentle detergent (e.g. wool detergent) - Then wash at 30 ° C - Please note that frequent washing can accelerate the aging process and cause a decrease of color intensity




How long will delivery of my order take?


Due to the handcrafted nature of our products, order processing takes approximately 1 week. Products sold during Black Friday sale, Cyber Monday sale or other annual sales will be shipped in no less than 2 weeks. If for any reason it takes longer we will contact you and inform you about the delay. Once your order has been finished, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Delivery time depends on the method of shipment you have chosen.




Do you ship internationally?


Knoop ships worldwide to almost every country, and to ensure a parity of care, our policies apply equally to everyone. To confirm whether we deliver to your country, add your desired product(s) to your cart, proceed to the cart page and check if your country is available for delivery.




What forms of payment do you accept?


We only accept PayPal but with this service we can accept major credit cards like Visa, MasterCard, American Express and Discover. You do not need a PayPal account to pay with their service. Payments must be received within 5 days of purchase. Please note that payments must be cleared before an item is mailed out.




How secure is this store?


All payments are processed via Stripe and PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. PayPal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.